Refund policy

At The Box, we strive to provide our customers with highest-quality products that meet their expectations for comfort and style. We understand that sometimes a product may not meet your needs or expectations, and we aim to make the return process as smooth as possible.

Return Policy

We have a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.

Eligibility for Returns

Due to the personal nature of bedding and silk products, items must be returned unopened, unused, and in their original 'The Box' packaging to be eligible for a refund. For hygiene reasons, we cannot accept returns on silk items that have been slept on or removed from their protective sleeve

How to Initiate a Return

To start a return, contact our customer service team. Please include your order number and a brief explanation of the reason for the return or feedback on how we can improve our products.

Shipping Costs: Customers are responsible for covering the reshipment fees for returned items.

Resolution: Once we receive the returned item, we will proceed with either a refund or a replacement shipment, based on the customer's preference.

Tracking: For a smooth return process, customers must provide proof of return shipment, including a tracking number, to ensure timely processing.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approval: If approved, the refund will be processed to the original method of payment within 7 business days.

Timeline: Refunds may take additional time to appear in your account, depending on your financial institution.

Non-Returnable Items

Customized or personalized items are non-returnable.

Defective or Damaged Items

If you receive a defective or damaged product, contact our customer service team immediately. We will provide instructions on how to return the item and arrange for a replacement or refund.